Frequently Asked Questions

This is a place where we collect common questions and provide answers.

Want something answered here? Send us a query.


Can I use ScanCloud for Free?

Yes, unregistered use is free. Also, if you create your own account, ScanCloud has a Free Tier built in that is desgined to give a reasonable level of fair usage.


Is ScanCloud secure?

ScanCloud takes security very seriously and we are working on a transparency document about the security standards and practices we have in place to protect the service and your data. Meanwhile please contact us for more information.


How to get my own API key?

You create an api key via the ScanCloud portal and configure it on the Plugins that you want to use it with. See How To Create A Key


Is this ScanCloud open source?

The majority of the clients are open source and we encourage users and the community to modify customise and improve them. Search GitHub to see them.
Howewer the platform, scanners and portal are not currently open source.


Can we run ScanCloud on premise?

Yes. Please contact us from the Contacts page.


How does the payment model work?

ScanCloud is a pay as you go service, so you purchase credits up front and then they are used as you use the services. You can purchase credits by topping up as you need or you can subscribe to a plan. See our Pricing page for more information.


How do you handle data privacy?

We are working on a document to summarise in no legalese but please also take a look at our PrivacyPolicy.


How do I make a request for a new feature?

Please contact us from the Contacts page.


Why can’t I just use Virus Total?

Virus Total is an excellent industry resource designed for threat researchers. However its not designed for use directly within application due to lack of privacy, licensing model and that the scanners are tuned for threat hunting and research use cases rather than automated protection usage.


How do I ensure ScanCloud does not share any of my data?

ScanCloud stores samples you upload for a period of time so that they can be scanned and also stores scanning results so that you can retrieve them. Its not possible to access this data directly once its uploaded and files will be deleted when no longer needed, typicall in less than 30 days.


Will ScanCloud protect multi cloud and hybrid environments?

You can use ScanCloud from any location, either by choosing a Solution or using the REST API directly.


Is it possible to perform ScanCloud scanning with GCP, AWS, Azure blob storages?

ScanCloud currently doesn’t support in place scanning and the file needs to be uploaded in order for ScanCloud to scan it. However we do support use of Custom Storage during that process.


Is it possible to invoke scanning from a Microsoft Power Automate flow?

Yes, ScanCloud supports scanning from Power Automate and many other environments see Solutions Gallery